Shipping Policy

Shipping Policy

Last updated: August 27, 2026

Trek Haul Outfitters ships hiking backpacks, hydration packs, and trail gear from Big Agnes, Mountain Hardwear, Nathan, and SPIbelt to customers across the United States. This policy explains our shipping charges, processing and delivery expectations, tracking, and how to get help if something goes wrong with your shipment. The storefront is operated by Silver Birch Commerce Group LLC, which oversees order processing, carrier handoff, and service administration.

Shipping Charges and Free Shipping Threshold

• Free standard shipping on all orders over $45.00.
• Standard shipping: $8.00 for orders at or below that threshold.

The applicable shipping charge is calculated and displayed at checkout before you complete your order. All amounts are in US dollars (USD).

Order Confirmation and Address Accuracy

When you place an order, you will receive an order confirmation email. Please review the delivery address carefully before submitting your order — the address you enter at checkout is the address we ship to.

If you notice an error in your delivery address, contact us as soon as possible. Our shipping support team can correct addresses before dispatch. Once a package has been handed to the carrier, address changes may no longer be possible.

Processing, Tracking, and Split Shipments

Orders are processed and handed to the carrier by our fulfillment operations team. Once your order ships, tracking information is provided so you can follow the package's progress.

Because we carry 765 products across multiple brands, items in a single order may ship from different locations. If your order is split into multiple shipments, you will receive tracking details for each package, and your shipping charge will not increase as a result of a split shipment.

Carrier Events, Delays, and Failed Delivery

Delivery timing ultimately depends on the carrier. Weather, carrier volume, and other events outside our control can cause delays. If a shipment is delayed, our team traces the shipment with the carrier and confirms a delay, replacement, or claim path to you, monitoring the outcome until delivery or resolution.

If a carrier attempts delivery and is unable to complete it, the carrier will typically leave a notice with instructions. Packages that cannot be delivered may be returned to us; if that happens, contact us and we will help arrange the next steps.

Missing or Damaged Packages

If your package is lost or arrives damaged, contact us promptly so we can investigate. Our shipping support team will trace the shipment with the carrier and confirm whether a replacement or claim applies, then monitor the case until it is resolved. Unresolved carrier claims are escalated to the after-sales department for refund or replacement.

Getting Shipping Help

Primary Support

Customer support is available by email at support@trekhaul.shop. Our support team serves as the general first point of contact for all order and account questions, confirms receipt of every inbound message, and routes messages to the correct specialist department. First response time is within one business day during the service window.

To help us assist you quickly, please include:

• Your order number, if the message concerns an existing order
• The name and email used at checkout
• A brief description of your question or issue

Dedicated Shipping Support

For tracking status checks, carrier-delay investigations, address corrections before dispatch, and lost or damaged in-transit claims, contact our dedicated shipping team at shipping-support@trekhaul.shop. First response time is within one business day. Please include your order number, the delivery address as entered at checkout, and the carrier tracking number if available.

Service Hours

Our service window is Monday through Friday, 9:00 AM to 5:00 PM Mountain Time (MT), observing US daylight saving time and excluding US federal holidays. Messages received outside the service window are queued in order of arrival and answered the next business morning; an automated confirmation is sent immediately on receipt. Unresolved general inquiries are escalated to the after-sales department lead.

Related Policies

Returns are accepted within 30 days of delivery — see our Returns Policy for details. Warranty coverage follows the product information and support guidance for each item. We accept credit cards and PayPal as payment methods.