Privacy Policy

Privacy Policy

Last updated: August 27, 2026

This Privacy Policy explains how Trek Haul Outfitters ("Trek Haul," "we," "us," or "our") collects, uses, and protects personal information when you visit trekhaul.shop or shop with us for hiking backpacks, hydration packs, and running belts. Trek Haul Outfitters is an independent multi-brand specialist store, and we take the responsibility of handling your data seriously.

Who Operates This Store

The storefront you are shopping on, Trek Haul Outfitters, is the customer-facing brand under which we sell outdoor gear from brands such as Big Agnes, Mountain Hardwear, Nathan, and SPIbelt. The business behind the storefront is Silver Birch Commerce Group LLC, a privately held retail operations company registered in Colorado that specializes in back-office commerce operations for curated outdoor gear storefronts.

In practical terms, the roles are divided as follows:

• Trek Haul Outfitters is the brand you interact with: the product catalog, checkout experience, and customer-facing policies on trekhaul.shop.
• Silver Birch Commerce Group LLC is the operating entity responsible for curating and purchasing inventory from authorized brand distributors, maintaining the catalog and pricing operations, overseeing order processing and carrier handoff, administering customer service, refunds, and dispute handling, and maintaining this website and its commerce policies.

Both the storefront and the operating entity are bound by this Privacy Policy with respect to any personal information handled in the course of running the store.

Information You Provide to Us

We collect information you choose to give us, including:

• Order and checkout information, such as your name, shipping address, email address, and payment details, when you place an order for products.
• Account information, if you create an account with us, such as your contact details and order history.
• Support communications, such as the information you include when emailing our support team at support@trekhaul.shop. To help us assist you, we may ask for your order number (if your message concerns an existing order), the name and email used at checkout, and a brief description of your question or issue.
• Privacy and legal requests, such as your full name and contact details, the specific request or concern, and any supporting documentation you send to our dedicated legal and privacy contact.

Information Collected Automatically

When you browse trekhaul.shop, we automatically collect limited technical information needed to operate the site, including your IP address, browser type, device characteristics, pages viewed, and general usage patterns. This information helps us keep the site functioning, compare how our catalog of 765 products across trusted outdoor brands is being browsed, and improve the shopping experience.

Transaction and Support Records

When you make a purchase, we keep records of the transaction, including the items ordered, the order total in USD, the shipping method selected, the return status of the order, and any discount applied (for example, the SAVE15 code for 15% off eligible items). We also retain records of support correspondence so that our team can follow up on open questions and provide clear support before and after the order.

How We Use Your Information

We use the personal information we collect to:

• Process, fulfill, and ship your orders, including handoff to carriers.
• Handle returns accepted within 30 days of delivery, refunds, and dispute handling.
• Respond to support inquiries, typically within one business day during our service window.
• Maintain the product catalog, pricing operations, and website functionality.
• Communicate order updates and respond to your requests.
• Meet legal, tax, and record-keeping obligations.

Payment Processing

We accept credit cards and PayPal. Payments are processed by the respective payment providers, and your payment details are handled under their security and privacy practices. We do not store full credit card numbers on our systems; we retain only the transaction information needed to process orders, handle refunds, and maintain records.

Service Providers

We share personal information only with the service providers who help us operate the store, such as payment processors, shipping carriers, and email delivery services. These providers receive only the information necessary to perform their function, and we do not sell your personal information to third parties.

Cookies and Similar Technologies

Trekhaul.shop uses cookies and similar technologies to keep the site working correctly, remember items in your cart, and understand how visitors use the site so we can improve it. You can control cookies through your browser settings; disabling certain cookies may affect site functionality such as checkout.

How We Protect Your Information

We use reasonable administrative and technical safeguards to protect personal information, including limiting access to those who need it to run the store's operations, such as inventory sourcing, order processing oversight, and service administration. No method of transmission or storage is completely secure, but we work to protect your data appropriately for the type of information involved.

How Long We Keep Your Information

We retain personal information only as long as needed for the purposes described in this policy, such as completing orders, processing returns within our 30-day return window, providing warranty support that follows product information and support guidance, complying with legal obligations, and resolving disputes. When information is no longer needed, we delete or de-identify it.

Your Choices and Privacy Requests

You have choices about your personal information, including the right to request access to the data we hold about you, request correction or deletion, and ask questions about how your data is used. To make a request, contact our dedicated legal and privacy department at legal-privacy@trekhaul.shop with your full name and contact details, the specific request or concern, and any supporting documentation.

Here is how such requests are handled:

• The request is logged with a reference number.
• Relevant policies and records are reviewed.
• A written response with the determination is sent, typically within two business days.

Matters requiring outside counsel are escalated to the operating entity's management. For general order and account questions, please use support@trekhaul.shop instead; our general support team confirms receipt of every inbound message, triages it during the service window, and routes it to the correct specialist department if needed.

Support Availability

Customer support is available by email. Our service window is Monday through Friday, 9:00 AM to 5:00 PM Mountain Time (MT), observing US daylight saving time and excluding US federal holidays. Messages received outside the service window are queued in order of arrival and answered the next business morning, and an automated confirmation is sent immediately on receipt. General inquiries receive a first response within one business day during the service window, and unresolved inquiries are escalated to the after-sales department lead.

Children's Privacy

Trekhaul.shop is intended for adult shoppers purchasing outdoor gear. We do not knowingly collect personal information from children under the age of 13. If you believe a child has provided us with personal information, please contact us at legal-privacy@trekhaul.shop so we can delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page shows when the policy was most recently revised. Continued use of trekhaul.shop after an update constitutes acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please reach out:

• General support: support@trekhaul.shop
• Legal and privacy matters: legal-privacy@trekhaul.shop
• Postal address: 1427 Ridgeline Trail Suite 208, Boulder, CO 80302, United States

We are committed to clear support before and after the order, and we will do our best to answer your privacy questions promptly.